RETURNS
For most products you have 14 days to request a refund or exchange on your items. The returns period will expire 14 days from the date in which you received the goods.
DELIVERY
Each product you order is sent to you directly from that seller. Delivery times can vary, so it is best that you check each sellers page .
Unless you’re having a product specially made, delivery is normally within five working days, and often much sooner.Please be aware that personalised, custom or bespoke orders can take up to 30 days.
The seller will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once the order has been received.
In the unlikely event of a postal strike or a disruption to the postal service, your order may be delayed. If this happens the seller will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the seller will be in touch again to let you know when to expect delivery. During busy periods such as Christmas, delays can happen so it is best that you allow plenty of time for your order to be ready.
If you want more information about delivery for a product that you’ve already ordered, please contact the seller by using the product enquiry link on the relevant product page or contact us via the link on your order confirmation email.
UK MAINLAND DELIVERY
Most standard orders to mainland UK are delivered free of charge. Some sellers require signed for delivery services and will be charged according to the product’s size and weight. All free UK mainland delivery orders are sent via Royal Mail 1st Class (some are signed for). If a product is delivered free of charge this is clearly displayed on the product page and the service that will be used to deliver it.
UK DELIVERY ZONES
any orders for Scottish Highlands, Northern Ireland, Isle of Man, Scilly Isles or Channel islands are charged by each individual seller.
UK DELIVERY OF NON-STANDARD PRODUCTS
A non-standard product is something that’s considered to be fragile, perishable, high value, large, heavy, or something that has exceptional delivery requirements. For these products, the above costs won’t apply – you’ll find the delivery cost on the product page.
INTERNATIONAL DELIVERY
International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product. It is the responsibility of the customer to check with their countries customs legislation as some delays can occur. Any products ordered for outside the EU may be subject to import charges.
INTERNATIONAL DELIVERY ZONES
Western Europe
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.
Please allow 2-5 working days from dispatch.
Rest of Europe
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
Please allow 5-10 working days from dispatch.
USA and Canada
Please allow 5-10 working days from dispatch.
Asia and Australasia
Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People’s Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.
Please allow 5-10 working days from dispatch.
Rest of the world
Please allow 2-5 working days from dispatch.